Supervision in the Hospitality Industry- AHLEI Practice Test

During formal coaching sessions, which of the following should a supervisor not do?

1. Criticize the employee

2. Offer positive reinforcement

3. Re-state expectations

4. Discuss how to close performance gaps

The correct answer is: Criticize the employee

In formal coaching sessions, the focus should be on fostering a supportive and constructive environment to facilitate employee growth and improvement. Criticizing the employee undermines the purpose of coaching, which is to encourage learning and development rather than to induce anxiety or defensiveness. A coaching session aims to highlight areas for improvement while also reinforcing positive behaviors and providing guidance on how to achieve better performance. Offering positive reinforcement, re-stating expectations, and discussing how to close performance gaps are all crucial components of effective coaching. Positive reinforcement helps motivate employees and builds their confidence in their abilities. Re-stating expectations ensures clarity about performance standards and goals, while discussing performance gaps is essential for identifying and strategizing ways to address areas needing improvement. Thus, avoiding criticism during these sessions aligns with best practices in coaching and supervision, which prioritize constructive feedback and employee empowerment.