Supervision in the Hospitality Industry- AHLEI Practice Test

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Study for the Supervision in the Hospitality Industry- AHLEI Test. Use flashcards and multiple choice questions, each offering hints and explanations. Prepare thoroughly for your exam!

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In a conflict situation, Karen should follow her new boss's direction and hope for resolution. What is the reason for this choice?

Appeal directly to the general manager for guidance
Act on the basis of what she believes to be the overall goals of the hotel
Follow her new boss's direction and hope the two managers are able to resolve the conflict
Follow her previous boss's direction and hope the two managers are able to resolve the conflict

The correct answer is: Follow her new boss's direction and hope the two managers are able to resolve the conflict

Following the new boss's direction in a conflict situation demonstrates respect for the established chain of command and shows a willingness to align with leadership. This approach fosters trust between Karen and her new supervisor, which is critical in establishing a productive working relationship. By adhering to her new boss's guidance, Karen is also signaling her commitment to the team's objectives and the company's overall mission. Additionally, this choice reflects an understanding that resolving conflicts often requires collaboration and support from supervisors. By trusting that the managers can address the conflict, Karen is actively participating in a solution-oriented mindset, which is crucial in the hospitality industry where teamwork and cooperation are key to success. The other choices emphasize appealing to higher authority or relying on previous management guidance, which may undermine her new supervisor's authority and could disrupt team cohesion. Relying on established channels and supporting current leadership positions Karen to contribute positively to the resolution process.