Supervision in the Hospitality Industry- AHLEI Practice Test

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Study for the Supervision in the Hospitality Industry- AHLEI Test. Use flashcards and multiple choice questions, each offering hints and explanations. Prepare thoroughly for your exam!

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Mick, a dining room supervisor, should respond to Theresa's complaint about Jack in which manner?

Mick should encourage Theresa to try to solve this problem herself.
Mick should immediately call Jack into his office and reprimand him.
Mick should call both Theresa and Jack into his office and encourage them to argue it out.
Mick should tell Theresa to get back to work and stop bothering him with her petty problems.

The correct answer is: Mick should tell Theresa to get back to work and stop bothering him with her petty problems.

The most appropriate manner for Mick to respond to Theresa's complaint about Jack is not to dismiss her concerns or tell her to stop bothering him. Instead, a more effective approach is to acknowledge her discomfort and address the issue professionally and constructively. Encouraging open communication between employees is vital in a hospitality environment. Ignoring or trivializing complaints can lead to a lack of trust, decreased morale, and unresolved issues that may escalate. By taking her complaint seriously, Mick can foster a positive workplace culture where employees feel valued and heard. Mick's response should involve actively listening to Theresa's concerns, offering support, and working towards a resolution collaboratively, potentially through mediation or direct communication with Jack. This way, he can assist in resolving the conflict and contribute to a harmonious working environment, which is essential in hospitality management.