Supervision in the Hospitality Industry- AHLEI Practice Test

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What conflict management style does the supervisor exhibit when Laura is allowed to punch out early after arguing?

Accommodation
Compromise
Avoidance
Competition

The correct answer is: Accommodation

The conflict management style exhibited by the supervisor in this scenario is accommodation. This style involves one party yielding to the needs or desires of another party, often prioritizing the relationship or emotional well-being of the other individual over their own interests. By allowing Laura to punch out early after her argument, the supervisor demonstrates a willingness to set aside their own preferences or rules in order to resolve the conflict amicably and maintain harmony in the workplace. Accommodation can be particularly effective in situations where the relationship is valued, and the issue at hand may not be of significant importance to the accommodating party. In this instance, the supervisor's decision suggests a desire to de-escalate the situation and offer support to Laura, acknowledging her emotional state following the argument. This approach can help to foster a positive environment, as employees may feel heard and valued when supervisors are willing to make concessions.