Supervision in the Hospitality Industry- AHLEI Practice Test

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What is a common mistake supervisors make when attempting to resolve conflicts in their teams?

Taking sides to establish authority
Encouraging open communication
Providing feedback after conflicts
Listening to all parties involved

The correct answer is: Taking sides to establish authority

Taking sides to establish authority is a common mistake supervisors make when attempting to resolve conflicts in their teams. This approach can create further division and animosity among team members, as it can lead to feelings of favoritism and unfairness. When a supervisor chooses to side with one party in a conflict, it undermines the overall team dynamic, as other team members may feel alienated or unsupported. Additionally, conflict resolution should ideally aim for collaboration and understanding rather than competition. By choosing sides, supervisors may inadvertently encourage a culture of conflict rather than one of teamwork and resolution. Effective conflict resolution requires an impartial stance, allowing all parties to voice their concerns, thereby fostering a sense of trust and safety within the team. This leads to more constructive outcomes where all individuals feel heard and valued, vital for maintaining a harmonious workplace.