Supervision in the Hospitality Industry- AHLEI Practice Test

Which type of personal biases must Enrique work hard to overcome when trying to communicate with Judy?

1. First impression

2. Halo effect

3. Severity effect

4. Stereotypes

The correct answer is: Stereotypes

To enhance effective communication with Judy, it is essential for Enrique to be aware of and work hard to overcome stereotypes. Stereotypes are oversimplified and generalized beliefs or perceptions about a particular group of people, often leading to inaccurate and unfair conclusions. If Enrique carries preconceived notions about Judy based on stereotypes, this could hinder clear, unbiased communication, preventing him from appreciating her individual qualities, skills, and contributions. Overcoming stereotypes allows for a more open-minded perspective, ensuring that Enrique approaches Judy as an individual rather than as a representative of a group. This shift fosters a more respectful and personal dialogue, improving their working relationship and collaboration. The other options represent different types of biases that can affect communication but are less relevant in this context. First impressions refer to the initial judgments we make about others, which can affect our interactions. The halo effect involves the tendency to let one positive trait influence the perception of other traits. The severity effect pertains to how individuals may rate performance based on how harshly or leniently they evaluate someone. Each of these biases can create barriers to effective communication, yet overcoming stereotypes is particularly critical as it underpins the ability to see the person in a nuanced and individualized manner.